What
is the Axis Alliance Help Desk?
The Help Desk provides technical support over the phone on multi-manufacturer
software, hardware and networking products. If a problem cannot
be resolved, the Help Desk will dispatch the call to an on-site
service provider or contact, designated by you. If you do not
have a service provider you can use the Axis Alliance Service
Network — a network of on-site service providers supporting
North America.
How Does the Help
Desk Work?
Desktop Support provides unlimited call usage per user. This
service is valid for one year from the date of purchase,
with a minimum of five users per contract. This service can
be purchased 8:00 am-5:00 pm, M-F or extended hours 24/7.
| DESKTOP
SUPPORT – UNLIMITED CALL USAGE |
| 8 am-5
pm |
AXSQE72836 |
MSRP $113 |
24/7
|
AXSQ737025 |
MSRP $159 |
Features
And Benefits
 24/7
Help Desk and Call Dispatch service
Every
call taken to resolution
Real-time
reporting and registration online at a secured
website
Technical
support on desktop, server, network, connectivity
and hardware diagnostics
Customization
available, dedicated ACD with custom script
Dispatch
for on-site repairs to the service provider designated
by the customer
Help
Desk is located in continental United States
Full
support for in warranty and out of warranty products
|
